I have forwarded the information to our Support Specialist for further review of the issue. We will provide you updates as soon as it is available. We appreciate your patience. Thank you for your patience and cooperation. Kindly check the path below to verify if the emails that you're tyring to open are still available on this location. The AppData folder is usuallly a hidden folder. In order to view it, kindly refer to the steps below:. Click on View tab and under the Hidden files and folders , select Show hidden files, folders and drives.
These will help us to investigate and eliminate the possible causes of this issue:. With the greatest respect, Glenda, that advice will NOT work in Windows 7 - where many of us are experiencing the " Message cannot be found. One can only delete Live Essentials complete, and re-install it. Which is a perfect pain when busy!! I have done that twice and it does not make one jot difference to the problem.
I still have two emails, that were sent, that I cannot delete, cannot move or drag into any other folder whatsoever - because WLM is convinced they do not exist.
So why are they still showing as items sent in the Sent box?? Microsoft's Windows Live Mail caused this problem and it's about time Microsoft issued a fix - instead of giving Windows 7 users advice that does not apply and does not work at all.
It is no good doing a restore, it is no good looking for the items in the "Users" Application Data folder - they are not there. How this came about I have no idea. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site.
Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct.
Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Details required : characters remaining Cancel Submit 5 people found this reply helpful. Michael Peachey. This is after I have already received the message and read it - but occurs when I go back to the message at a later date. If you have feedback for TechNet Support, contact tnmff microsoft.
It often arises after performing database management functions which change the ownership of the index file. You should be able to correct it by taking ownership of the file:. This can be beneficial to other community members reading the thread. Office Office Exchange Server. Not an IT pro? Resources for IT Professionals. Sign in. United States English. Ask a question. Hello, Thanks for posting. Regards, Richard. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.
In reply to A. User's post on August 21, The fix in the linked post did not work for me. After I removed the suggested file, Windows Live Mail still would not open. Upon attempting to open the app, an immediate window opened, prompting 'Checking for a solution and closing program. In reply to pyne's post on August 26, Hi pyne, Thank you for posting here and sorry to hear that the steps provided in the link didn't work for you.
Search for Windows Essentials on the list and then select it. Click Repair all Windows Essentials programs. You can follow the steps below: 1. You should now see the command prompt, with the following displayed: Microsoft Windows [Version 6.
All rights reserved. Right-click in the command prompt window, and select Paste , so you now see the following: Microsoft Windows [Version 6. MSMessageStore" 7.
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